The Pack Rewards

Frequently Asked Questions

In 2014, we conducted two surveys that gathered information from thousands of UW students, faculty, and staff. Your message was clear. You wanted instant rewards. In response, we introduced The Pack Rewards, an INSTANT rewards program for UW and Cascadia College students, faculty, and staff. The Pack Rewards replaced the UW Customer Rebate (UWCR) beginning August 1, 2015.
All University of Washington and Cascadia College students, faculty, and staff are eligible to participate in The Pack Rewards.
Sign up is quick and easy and can be done online at To join, you must provide a valid email address and UW or Cascadia College ID number.
The majority of The Pack Rewards' special discounts and offers will be sent out by email. If you do not provide a valid email address, you will not receive the majority of the benefits that The Pack Rewards offers.

Your email will only be used to contact you about special offers associated with The Pack Rewards. We will not share, sell, or disclose your email to any outside party. Not in any form, not for any purpose, not at any time.
No. Once you are enrolled, you will remain in the program until you graduate. All students must provide their graduation year at sign-up. Faculty and staff will remain in the program indefinitely.
Yes. Rewards or special offers will be available at all University Book Store locations and online at Individual discounts and offers may have specific location restrictions.
To take advantage of The Pack Rewards' sales or specials, just present your valid UW or Cascadia College ID at checkout (card must be present). To redeem your birthday treat from the book store café at our U District store, you must also show a valid form of identification—such as a passport, driver's license, or state ID—listing your date of birth.
In most cases, The Pack Rewards cannot be combined with other special discounts or offers. Individual discounts and offers may have other restrictions.
Yes. Books purchases that receive the ten percent Pack Rewards discount may also be applied to Readers Club rewards. All Pack Rewards members are automatically enrolled in Readers Club.
For Pack Rewards events tickets, only the purchaser is required to be a member of The Pack Rewards. If the ticket includes a guest, the guest does not need to be a member of The Pack Rewards.

To get your free birthday treat and gift*, just show a valid state ID or passport-listing your date of birth-within five days of your birthday at the appropriate location.

Free birthday coffee and pastry are offered at the book store café in our U District store only. Maximum value of free pastry and coffee is $5.

Free birthday chocolate for UW Tacoma and Bothell students, faculty, and staff is available at our Tacoma and Bothell stores only. To pick up your premium chocolate bar, go to any register.

Free birthday headphones are available at our U District, Tacoma, and Bothell stores. Free headphones may be picked up in The Tech Center at our U District store or at any register at our Tacoma and Bothell stores.

*One treat and one pair of headphones per member.

If you have further questions, please contact us by email at